24%
Questions marked with a * are required
 
 


Your responses to our survey will help us serve our customers better, so we appreciate your willingness to "Pipe Up". All of your answers are strictly confidential. To get started, please answer a few quick questions.

 
 
 
* How likely are you to recommend Ferguson to friends or colleagues?
«Very UnlikelyVery Likely»
012345678910
 
 
How would you best describe your primary business?
 
 
Of products that you could purchase from us, what percentage of your annual product purchases do you place through Ferguson?
 
 

 




Based on the categories listed below, please rate your most recent experience with Ferguson. Use any number on the scale of 1-10 where "10" = Excellent and "1" = Unsatisfactory to best describe your experience. You may also select "N/A" if that measure of our performance is not applicable to you.



 
 

Our People

UnsatisfactoryExcellent
1 2 3 4 5 6 7 8 9 10 N/A
* Professionalism
* Follow-up
* Overall quality of customer service
* Knowledge levels
* Relationship with sales associate(s)
 

Our Products

UnsatisfactoryExcellent
1 2 3 4 5 6 7 8 9 10 N/A
* Competitive pricing
* Local availability of products
* Range or breadth of products
 

Our Services

UnsatisfactoryExcellent
1 2 3 4 5 6 7 8 9 10 N/A
* Online or website
* Speed of service
* Will-call accuracy
* Appliance installation
* Accessibility of associates
* Accuracy and consistency of billing
* Consistency of deliveries

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