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Please rate the performance of your (Company) Customer Service Representative:
Excellent
Very Good
Good
Fair
Poor
Ability to solve problems
Understanding of my needs
Responsiveness
Professionalism
Courtesy
Friendliness
Presentation of new products and packages
What method do you usually use to place your orders?
With a customer service rep
With my sales rep
On-line computer order system
Other
Please rate the service performance of (Company) compared with your next largest supplier in each of the service areas olisted. First, rate our performance:
Much Worse
Worse
Same
Better
Much Better
Timeliness of deliveries
Delivery day schedule
Condition of delivered product
Breakage
Stock rotation
Accuracy of order fill
Back order fulfillment
Handling of your phone orders
Phone answered immediately -- available lines
Accuracy of invoices
Much Worse
Worse
Same
Better
Much Better
Ability to fill orders completely
Overall rating of the company
Appearance of company personnel and vehicles
Driver professionalism
Frequency of sales calls
Promotional effectiveness
Display effectiveness
Discounting policies
Clarity of price list information
What can your (Company) service rep do to serve you better?
Do you usually pick up your orders?
Yes
No
If "Yes," are you treated courteously at the loading platform?
Yes
No
Are you served promptly?
Yes
No
What can the (Company) loading platform crew do to serve you better?
Who is your (Company) salesperson?
Would you like to see your (Company) sales representative more or less often?
More often
About the same
Less often
What can your (Company) sales rep do to serve you better?
Approximately what is the total annual purchase of all (type of products) from all your suppliers?
Under $50,000
$50,000 - $100,000
$100,000 - $200,000
$200,000 - $500,000
$500,000 - $1,000,000
$1,000,000 - $2,000,000
Over $2,000,000
Approximately what percentage of your total annual (product) purchases go to (Company)?
How do you rate (Company's) overall service performance today compared to last year at this time?
Greatly improved
Improved
Somewhat improved
Same as last year
Somewhat declined
Declined
Greatly declined
If you could change or improve just one thing about (Company) what would it be?
Thank you for taking the time to complete this survey.
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